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Frequently Asked Questions (FAQs)
Should I order by email or on-line?
Please order on-line. It will save both you and I, time and energy. I'm chronically behind answering emails and paid orders always get the highest priority.
I ordered the wrong size. Can I exchange it?
Sure. I'll exchange it for a cable that will work for you. If it's a "standard" product that we can sell to someone else, just pay postage. However, it's a custom made cable, there will be a 30% restocking fee. Why so high? Because the cable will sit on the shelf while we hope someone else wants... or until we decide to recycle it for scrap copper.
Do your cables come with a guarantee?
If one of our cables doesn't meet your expectations, we'll replace it for free (excluding shipping) for 1 year from the purchase date. If I made a cable too short or with the wrong ends or wrong gauge, etc, I will replace it promptly, at no charge, including shipping. However, If you asked for the wrong length and I gave you exactly what you asked for, then see my exchange policy above. Liability is limited ONLY to the cable. Misuse or improper installation is beyond my control and I can not be held responsible.
Do you accept credit cards?
Yes! We take credit cards over the phone. if you are ready to order call 785-4cables.
I work for a company which repairs/builds construction equipment and I need a mess of battery cables. Will you offer me an OEM volume discount?
We currently have several commercial customers and we'd be honored to be the OEM battery cable supplier to your company. email me your requirements and I'll send you a bid. (Minimum quantities apply.)Shipping Questions:
Can I pick up cables in person?
I run the business out of a shop in my backyard (I live on acreage) and I don't want people showing up in my house. However, I would be happy to meet you somewhere on one of my trips to Mesa or at the corner convenience store.
How soon can you ship my cables?
Standard lead time on a parts only order is 0-2 days (except special orders). Lead time on our "standard" products is 2-5 business days. We often have those on the shelf ready to go; if we don't, we want five days to build them. Custom orders can take up to seven business days. Two-day "Rush" service is available for an extra $25. Rush orders ship within two business days or we refund your $25. See our Rush Orders page for more info.
How will you ship my cables?
I usually ship using USPS priority mail flat rate box. If it a large or especially heavy I might use UPS.
Do you crimp the ends or soldering them and why?
Ends are crimped. The manufacturer of the ends recommends crimping. Cables are crimped using a 12 ton hydraulic crimper. It squeezes the cable so tightly that there are no air gaps or spaces (I've seen the pictures of cross sections). Soldering is tough on the insulation and the solder wicks up the wire destroying the flexibility. Soldering also requires flux, hazardous lead solder and solvents (for cleaning the flux). The extra cleaning step adds cost and enviromental issues I don't want to deal with. Besides the ends are crimped so tightly that there is no room for the solder. So, soldering presents a lot of problems for little or no reward. As a small business, I don't want to deal with chemicals and all the problems they cause. I'd contend that the crimped connections are so tight that they have lower resistance than soldered terminals... what's the resistance of solder versus the resistance of copper wire?
What's the difference between positive and negative cables?
Besides the color, the difference is the size of the battery post. Positive posts are slightly bigger (larger diameter) than the negative posts. That's why those cheap "universal" battery terminals never fit quite right. They're too small for the positive post and too big for the negative.
What do you recommend for 6 volt electrical systems?
Six Volt systems take twice as much current to do the same work as 12V systems (Power = Voltage x Current). The battery cables should be sized to handle that increased current. I'd use 2/0. You can't go wrong with that and it does not cost much more than 1/0. I would not go any smaller than 1/0.
Can you make me a cable for my <insert your car here>?
If you tell me how long it needs to be, then I'd be happy to make you one. However, at this time I don't have any way to look up how long of a cable a specific application uses. Unfortunate but true. If you know where I can look this info up, or have a book which shows it, please let me know.
I have a Jeep Wrangler with a goofy 2 hole connector on the lead that goes to the junction box. Can you make me a cable with one of those?
I'm working on finding some of those 2 hole connectors. I know that someone makes them I just haven't found who. Most guys cut the end off the factory cable and use it as a jumper between to 2 holes.
My negative cable has a terminal in the middle that grounds to the body, can you make that?
I have some "double barrel" lugs that work as those middle-of-the-cable chassis ground terminals. They only come in limited sizes. Alternatively, you could get a ground cable with an extra wire that goes to the chassis ground. In other words, if the middle-of-the-cable chassis ground is 15 inches down the cable, get a ground cable with a 15 inch aux lead that goes to the chassis ground.
Did you get your question answered? If not email me.
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